Routine pre-booked appointments are available during morning surgery which runs from 09:00 until 12:00 and during afternoon surgery which runs from 14:30 to 17:30 until 17:50, Monday to Friday.
Routine appointments with a doctor are limited to 10 minutes each to discuss a single non-urgent concern, or to review an ongoing problem. If you wish to discuss complex or multiple concerns please request a longer appointment when booking.
As all doctors work between both sites, your registered doctor may not always be available at your usual surgery. You are able to book with any of our doctors as your medical records are all computerised and accessible by any health professional at the Practice. However, if possible, it is preferable for you to try to see the same doctor whilst dealing with a specific problem.
Key Appointment Information:
- Each appointment is 10 minutes; if you have a problem that you feel would take longer than a normal appointment, please mention this when booking.
- Each appointment is for one person only to be dealt with.
- It would be helpful if you avoided phoning for routine appointments on a Monday when the surgery is particularly busy after the weekend.
- It would be appreciated if routine enquiries were made after midday as the mornings are the busiest period for reception – this will enable patients who require a same day appointment or urgent visit to access the surgery quicker.
- Please use the system sensibly – only ask for appointments for simple viral infections if symptoms are severe or persistent.
Please help us to keep the system working by using the services we offer sensibly.
Improved Access Appointments
For information on making appointments during evening and weekends please see our Improved Access Service page.
All urgent requests for appointments are triaged the same day by telephone. We do not offer a walk-in service. An on-call duty doctor and an advanced nurse practitioner will be available for advice and appointments. Urgent requests are managed jointly between our two surgeries and you may be offered an appointment at either surgery.
Your initial call will be taken by a trained non-clinical member of staff with whom your emergency request can be made. So that your problem can be dealt with appropriately, the receptionist may ask you some questions about your symptoms and degree of urgency. You will then be called back by the nurse practitioner or doctor.
Our emergency service operates from 08:30 until 18:30, Monday to Friday. Outside these hours we advise patients to contact the Cheltenham Out-Of-Hours GP service on 0300 421 0220.
For more information on our appointments system, please see our practice leaflet (PDF).
When We’re Closed
For any acute emergencies dial 999.
Cancelling an Appointment
If you have missed your appointments 3 times or more, you next appointment can only be booked with the discretion of the practice manager or the doctor or you will be asked to meet the doctor or practice manager. Please treat your doctor and their staff as you would expect to be treated by them, with respect and politeness
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
You can cancel your appointment in any of the following ways: